California DMV does good job with online driver’s license renewal

It’s a pleasure to write praise for a government agency, instead of a complaint. In this case, the California Dept. of Motor Vehicles deserves the compliment.

Saturday, August 9: My driver’s license renewal form comes in the mail. “Congratulations, you are eligible to renew by mail/Internet,” the letter reads.

Sunday, August 10: I log in to the DMV site, and provide a few bits of personal information, plus a code number printed on the renewal letter. The whole process takes less than ten minutes, including paying for the renewal by credit card ($28).

Friday, August 15: The driver’s license arrives in the mail.

That’s eGov done right.