My wife and I wanted to purchase the new Journey CD, Revelation, which is currently only available at Walmart. Last week, while in Las Vegas, we stopped at a Walmart store looking for the CD, but it was out of stock. No problem, we decided: We’ll order it online. That’s what we went to do today.
When we got to the appropriate Web page, we were told that the album was also available as a “Revelation MP3 digital album.” Digital is fine, especially if it’s less expensive. But clicking on the MP3 album link revealed this surprising message:
We’re sorry, your operating system is incompatible. To provide the best download experience, we can no longer support Windows 98, ME or NT. Please visit again after you upgrade to Windows 2000 or XP. Visit our Help section for complete system requirements information.
Huh? We’re using Mac OS X 10.5.4 “Leopard” running Firefox 3, not Windows 98. (The same error message appeared with Safari.)
It’s one thing to not support the Mac, folks. That’s your business decision to make.
But it’s just plain stupid to write bad platform-sniffer code for your e-commerce site.
(We did get a chuckle that Walmart recommends upgrades to Windows 2000 or Windows XP, but not to Windows Vista.)