Amazing corporate candor from Adobe regarding Photoshop Express

Adobe’s Photoshop Express service has been in beta for some time. I was surprised and delighted to see this email come in from Adobe yesterday afternoon, via its public relations agency, AR-Edelman. This type of candor is far too rare in our industry, and deserves to be praised:

I would like to provide you with the following statement from the Adobe Photoshop Express Team:

“As you know, we were preparing updates to the Photoshop Express beta on May 7th that added significant new functionality to the product. However, prior to going live, we discovered a bug that requires a fix. We’re committed to delivering a quality experience with Photoshop Express and don’t want to send out an update that isn’t ready for prime time. We’re working on a quick resolution. Stay tuned — we’ll have an exact time frame on when you can expect these new Photoshop Express features soon.”

— Adobe Photoshop Express Team

Thank you, Adobe, for being honest! Most companies would have just glossed over it.

>> Update 5/9: Adobe now reports: “We’re happy to report we have successfully fixed the bug that slightly delayed our newest feature update for the Photoshop Express beta. New updates are now publicly available.”